Get in touch for a hassle-free chat.
Packages start at only $500 per month.
Customized customer support options
Professional, reliable and affordable.
Phone Support
We provide digital switchboards with ready live operators for all incoming calls. With customized IVR settings (VOIP line included). Voicemail and call back options are also available outside of operating hours.
Digital Media Support
We will reply to all incoming inquiries via Facebook, Instagram or Twitter within your specific time frame and based on the guidelines provided. Technical support available, if needed.
Email Support
Prompt and professional email support will be provided by expert operators who answer all customer questions and feedback within your specified time frame. Multilingual support will be accessible.
Chat Support
Live Operator, Real Time Chat Support can be set up on its own or in addition to any of our other services. Just choose your schedule and our operators will be ready to offer immediate help.
WHAT BACK OFFICE SQUAD OFFERs?
Offer Outsourcing
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Email Support
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Phone Support
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Chat Support
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Social media Support
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Existing Platform Integration
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24-hour availability
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Zero downtime
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Constant Quality Control
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Dedicated Project Manager
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Upselling
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Ongoing Training
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Professional Operators
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100% Dedication To Your Success
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Flexible Terms
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Creation of Operating Procedures
Basic Outsourcing
Back Office Squad
WHY CONSULT US
If you are on the way of business and want to maximize the efficiency of your customer support operations, get in touch today for a free consultation. Our results-driven consulting services can do wonders for your bottom line
We know the importance of your customers to your business. That’s why we treat them like our own, allowing you to focus on more important matters. We are fully committed to our personal approach, we look forward to buildup strong relationships with everyone we are working with.
– BACK OFFICE SQUAD
Why Choose Us
We do not simply provide services at Back Office Squad – we craft strong partnerships that enable businesses to grow with confidence. Support for our customers and back-office administration are not simply things we do – they are ways to reinforce your brand, build loyal customers and liberate your time so you can do what is most important to you-growing your business.
Best Experience
With years of tested experience in customer service, back-office solutions and virtual assistant support, we know the day-to-day challenges that companies encounter. If you are operating a startup, an online store or a completely remote team, we have been there and know how to assist you. Our team does not merely respond to issues, we foresee them and implement solutions ahead of time before they hinder your growth.
Customized Support
Your company is different from anyone else’s so your support strategy shouldn’t be either. Rather than providing cookie-cutter packages, we spend time getting to know you and your goals, your customers and your voice. Then, we create a support model that does not feel like an outsourced vendor but rather an extension of your team.
Workflow Tools
We connect seamlessly with the systems you already have in place – that might be Zendesk, Intercom, Slack, Trello, Zoom, Salesforce, WordPress, Shopify, Hubspot, in-house CRM or something else. You won’t need to modify your systems or train us from the beginning. Our staff is woven into your processes so the change is seamless.
Cost-Effective Solutions
In-house teams are costly to hire. Salaries, benefits, training and infrastructure – the expenses add up quickly. Outsourcing with Back Office Squad provides you with the expertise of professionals at a fraction of the expense without ever sacrificing quality. Our clients experience that we bring savings and excellence to the table.
Transparency and Accountability
When you work with us, you will always know what’s happening. Dedicated project managers, clear reporting and open communication keep you in the loop at every step. You can rest assured that your customers are being cared for with the same dedication you would give them yourself.
When you work with us, you will always know what’s happening. Dedicated project managers, clear reporting and open communication keep you in the loop at every step. You can rest assured that your customers are being cared for with the same dedication you would give them yourself.
Testimonials
Frequently Asked Questions (FAQs)
1. What types of industries can a Virtual Assistant assist?
Basically any type of industry that requires online assistance – whether it’s e-commerce, start-ups, digital products or legacy businesses going virtual.
2. What is a virtual assistant’s job?
They handle your mundane tasks – emails, scheduling, customer service, social media, e-commerce – so you can concentrate on developing your business.
3. Will outsourcing control be lost?
Not at all – you are always in control. We just play by your rules and work as your team.
4. Can you work with our existing tools?
Yes – we integrate seamlessly into the tools you already use such as Zoom, Slack, Zendesk, HubSpot or Salesforce.
5. What are your guaranteed response times?
Most requests are dispatched promptly with a 24-hour maximum response time (or sooner depending on your SLA).
6. How do you maintain quality?
By providing a dedicated manager, sharing ongoing reports and performing continuous quality checks.
7. Is outsourcing really cheaper than hiring in-house?
Yes – you are saving on salaries, training and overheads without sacrificing expert help.
8. What if my business slows down or picks up?
We scale with you – more assistance when you are busy, less when it’s slow.
9. Do you provide 24/7 support?
Yes – your clients are assisted at any time of the day, regardless of time zones.
10. Why would I select Back Office Squad?
Because we handle your company as our own – professional assistance, adaptable plans and individuals who care.