Meet the Back Office Squad Team!
Professional customer support from the team taking care of your business.
The Back Office Squad was established with one definite mission: to enable businesses to provide outstanding customer experiences without exhausting their internal teams. Right from the onset, we understood how daunting customer service and back-office operations can be for startups, e-commerce businesses and digital-first enterprises.
Our professional background, passion for different cultures and determination to render invaluable service has led to the formation and continued success of the Back Office Squad over the last 11+ years.
Our pilot crew started small but bold. Each member spent time mastering not only “tasks” but the entire range of customer care: responding to live chats, processing returns, answering online reviews, updating websites and even upselling on service calls. That hands-on training molded the foundation of how we operate today.
Over time, our team has grown across countries and time zones. We now unite professionals with various backgrounds in e-commerce, SaaS, digital marketing and remote business operations. Even though we work remotely, we have established a strong culture of collaboration, accountability and passion for customer success.
Our professional operators
Our team consists of passionate, dedicated executive who work remotely or from our 2 resource bases. They are experienced, trained and trainable. Their experience helps with taking over the respective roles easily and comparatively much faster. They work as per the time zone needed for the assigned project whether it be EST, CST, MST or PST.
We work with the latest technology and use all major tech platforms and virtual communication software to increase efficiency and effectivity.
Who We Are
Leadership & Project Managers
At the heart of Back Office Squad is a leadership team committed to driving strategy, training and quality. Every client has a specialized project manager dedicated to them to act as a liaison between your company and our operators. They’re not merely managers but problem solvers who ensure everything goes well, deadlines are met and performance remains on track.
Our Professional Operators
Our operators are not only agents, but advocates for customers. They all have several years of experience in sectors from e-commerce and SaaS to online services and mobile applications. They are all technically competent and well versed in tools such as Zendesk, Intercom, Freshdesk, Trello, Slack and Zoom.
Virtual Assistants and Specialists
Along with our support operators, we also have virtual assistants who do administrative work, email, call and social media, websites, content coordination, research, scheduling and reporting. They are trained to learn and fit in quickly into client workflows and thus become an extension of your internal staff minus the overheads.
Why Our Team Stands Out
Global Experience, Local Understanding
We’ve worked with businesses in the US, Europe, Asia, and beyond, which allows us to adapt quickly to cultural and regional nuances.
Technology + Human Touch
We leverage the most advanced customer service platforms but never compromise on empathy and personal attention.
Scalable Talent
If you require a single operator for a small project or an entire team for an international campaign, we can scale at a moment’s notice.
Continuous Learning
Our agents are regularly trained to stay at the forefront of customer service innovation and technology.
Proven Success
We’ve had many clients work with us for years, relying on us as a reliable partner in their success.
Why Businesses Trust Our Team
Clients remain with us because they achieve results
Quicker response times
Enhanced customer satisfaction scores
Lower overhead expenses
Higher repeat buys through improved support experiences
They also remain due to who we are - genuine individuals, dedicated to simplifying their lives. Our team doesn't merely act - we care, consult and develop along with you.
Behind every successful enterprise lies a supportive network that works, and we'd be honored to be yours.