Our Story: A satisfied customer is the best advertisement.
The name of the website simplifies the explanation of what we do, we are a back office squad for e-commerce websites. We understand how many responsibilities there are on a person or a team who manages e-commerce websites. There are a lot of things on everyone’s plate in the team and a lot to be taken care of. We are here to take care of all your back office needs, when we say all of the back office needs, we mean it!! We will take care of everything for you, whether it be responding to emails, live chats or even upselling during a customer service call, we will also manage the digital marketing and also the website maintenance as and when required or needed.
We have been working with e-commerce companies for years and we have aced it. We will not only do the back office work for you but also will get you the necessary feedback as per the client’s needs to make the necessary changes on the website or also on the products we are selling on the specific website. We will work as a part of your own team. We provide bespoke services as per each client’s needs. We make custom schedules and train the team as per the needs of each client.
We understand that it could be tough to trust a third party company about your customers but we could assure you that when we tell you that your customers are a priority to us, we intend to do everything above and beyond to enhance their experience with your website and make customer success as our top priority. Our regular reports provided by the dedicated project manager to each client will prove our efficiency and also the consistent numbers will also represent the apex performance we deliver.
Our Mission
At Back Office Squad, our mission is to simplify life for businesses. We handle the calls, chats, emails and behind-the-scenes work that too often keep you stuck, so you can concentrate on what matters most – expanding your business.
We think excellent support is not just about solving questions. It’s about respecting every customer, caring for every task and caring for every client’s objectives as if they were our own. We are not just here to run your operations but to assist you in making experiences that bring your customers back.
Our Vision
Our aspiration is to be the go-to support team for companies across the globe – a team individuals come to when they need reliability, compassion and outcomes. We don’t aspire to be the largest company in the world, we aspire to be the one customers recall for delivering a tangible difference in their process.
We see a future where outsourcing doesn’t feel “distant” or “corporate.” Instead, it feels personal like working with people who truly understand your struggles and celebrate your wins. That’s the kind of partnership we are building – one where your success is our success.
Building From Trust - The Journey So Far
Our story didn’t start with buzzwords or lofty visions. It began in the trenches, alongside small teams running online stores, digital ventures and global startups – who were overloaded, overworked and unsure who to turn to for help.
They came to us not because we were flashy but because we showed up consistently. We listened, learned and delivered not just tasks but solutions with empathy. That early momentum grew into long-term relationships. We didn’t just execute tasks, we offered insight – feedback that mattered, strategies that worked and processes that scaled.
Every time a client asks, “Can you just handle this part?” We took it as a challenge to do it better, faster and more thoughtfully. Before long, our services evolved alongside our clients: from email and chat support to upselling, site maintenance, feedback loops and project management.
Behind every success story was a belief: Effort and trust build camaraderie. And that’s what “squad” means – a team that holds your back.
What Drives Us Today
Our mission has always been about more than outsourcing – it’s about meaningful support, seamless integration and empowering your brand. Here’s how:
Custom Solutions, Not Templates
You are not generic and neither are our services. Whether you need evening chat support, product-specific scripts or region-targeted campaigns, we build support that fits your brand.
Customer Success Comes First
We believe that no metric matters more than customer satisfaction. Every message we reply to, every process we manage, fuels loyalty.
Transparent Partnerships
Your dedicated project manager becomes your daily collaborator. Reports, check-ins and insights keep you involved - no surprises, only results.
Efficiency That Earns Trust
We are not here for lip service. Our regular reporting, responsiveness and communication prove we are delivering, month after month.
We Prioritize Customer Success
Yes, customer success is the top priority for us, we strive to go above and beyond for customer success with set parameters in mind. Our client’s growth is directly related to our growth as well and so we would want to deliver the best as a part of your team. Please do contact us for a hassle free meeting and we could discuss things.