Virtual Assistant Pricing
At Back Office Squad, we believe professional customer support should never come at the cost of breaking your budget. That’s why we designed our pricing to be flexible, transparent and tailored to your unique business needs.
Instead of hiring full-time employees or contracting with costly call centers, you can get dedicated, trained and customer-first support specialists who work as an extension of your team without the overheads.
Our pricing is built on a simple principle: you pay for the support you need, when you need it, with no compromises in quality.
Why Choose Outsourced Support Instead of In-House Teams?
Hiring in-house staff often means dealing with recruitment, salaries, benefits, infrastructure, training and management overhead. For many businesses especially startups, e-commerce stores, app developers or remote-first teams – this model is expensive and inflexible. By outsourcing with Back Office Squad, you:
Save up to 70% in operational costs compared to full-time staff.
Gain immediate access to trained professionals without waiting through lengthy hiring cycles.
Scale services up or down depending on seasonal demand, product launches or business growth.
Stay focused on what matters most: growing your business and keeping customers happy.
In other words, you are not just cutting costs – you are gaining flexibility, expertise and peace of mind.
Our Transparent Virtual Assistant Pricing
We don’t believe in hidden charges, long-term lock-ins or confusing packages. Every plan includes a dedicated project manager, ongoing communication and full reporting so you are always in control.
Email Support
Ideal for businesses managing high volumes of customer queries via email.
What’s included:
Professional Email Support
Chat & Social Media Support (optional add-on)
Dedicated Project Manager
250+ responses included per month
Tailored scripts and FAQs created for your business
Perfect for e-commerce websites, SaaS products or startups that want reliable and timely responses to customer queries.
Full Support
Designed for businesses that need real-time customer engagement across multiple channels. What’s included:
Live Chat Support
Phone Support / IVR System
Social Media & Email Support
Dedicated Project Manager
280+ responses included per month
Real-time monitoring & reporting
Best for apps, subscription businesses or high-growth e-commerce stores where customers expect instant responses.
Customized
Not every business fits into a box. That’s why we offer fully customizable packages built around your specific workflows, industry needs and customer journey.
What's included:
Multichannel Support (Email, Phone, Live Chat, Social Media, WhatsApp)
Virtual Assistant Services (Admin tasks, scheduling, research, back-office work)
E-commerce Support (order processing, returns, product inquiries)
Digital Product or SaaS Support (technical troubleshooting, onboarding assistance)
24/7 or region-specific availability
If you need a mix of customer support and virtual assistance, this plan ensures you get exactly what you need at the right cost.
With all services, you will be assigned a dedicated project manager who will communicate with you directly and continuously. In addition, each operator involved with your project will undergo extensive preparation and training about your company and customer support to ensure that they provide only the highest level of support.
What Makes Our Pricing Different?
Unlike many outsourcing companies, our pricing isn’t about cheap labor – it’s about value, reliability and customer success. Here’s what sets us apart:
Dedicated Project Manager
One point of contact to oversee your project, keep things running smoothly and ensure quality.
Trained Operators
Every team member goes through customized training about your brand, tone and processes.
Scalable Plans
Adjust your package as your business grows – no wasted money, no under-utilized resources.
Performance Reporting
Get regular updates so you know exactly how your customer support is performing.
Global Availability
Support your customers across different time zones, without the need to manage multiple teams.
Budget-Friendly Without Compromise
Affordable rates while maintaining high standards of customer care.
Every customer has importance. Whether your customer support needs are small or large, we’re here to help you grow your business. Request your quote today and discover the Back Office Squad difference.
Frequently Asked Questions (FAQs)
- Do I have to commit to a long-term contract?
No, our plans are flexible. You can start small and scale as your needs grow.
- Can I customize the number of responses or hours?
Yes. Every package can be tailored to your business model, whether you need 100 responses or 1,000.
- What if my customer support needs increase during peak seasons?
We scale resources in real time, so your customers are never left waiting.
- Do your plans include weekend or 24/7 support?
Yes, we offer round-the-clock availability based on your requirements.
- How do you ensure your team understands my brand?
We provide extensive training for each operator, using your brand guidelines, FAQs, and processes.
- Is outsourcing customer support cost-effective compared to in-house hiring?
Absolutely. You save on recruitment, salaries, benefits and infrastructure while getting professional, dedicated support.
- What industries are your pricing packages best suited for?
We work with e-commerce, SaaS, digital products, mobile apps and remote-first companies but our packages are flexible enough for any customer-focused business.